RRC Worldwide Sdn Bhd

RRC offers cutting edge turnkey solutions for implemented delivery. In this portfolio are live wire recommendations to strategy, consultancy for best practice, strategic advice for introducing new concepts, roles more akin to a problem identifying and solving within the workplace.

All of these result from recognition that individual circumstances vary, and that no two solutions are the same. National , international and global organizations benefit from RRC's key insights to implementation that drive strategy for improved performance.

Our specialist would initially focus on a training needs analysis (TNA), conduct elaborate internal analysis, interviews and assess the situation in a diagnostic effort. On going R&D efforts at RRC would supplement such diagnostic efforts rapidly.

The outcomes of the analysis are directed at key success indicators to help clients use empirical know how to identify improvement potential. RRC supports calculated implementation efforts for strategic decision making and delivery of results that impact growth.

• Training Need Analysis
• Competency Evaluation System
• Employee Personality Profiling
• Leadership Profiling
• Instructional Design Training & Tools
• CBT - Computer Based Training
• ABT - Attitude Based Training
• E-learning Software
• LMS - Learning Management System
• E-Learning Implementation
• HR Software
• PMS- Performance Management System & Implementation
• Organizational Health Survey
• Corporate Culture Studies
• Productivity Management System and Tools
• CRM-Customer Relation Management
• Customer Retention Program
• Service Recovery Programs
• Asian Xperiential Learning

RRC Outdoor Facilitator

As an offshoot from programs within our portfolio, RRC recognizes the need for balance in what may otherwise be mind over matter.

A crucial emollient in teambuilding, leadership and self empowerment
are our outdoor activities. Trained and highly experienced personnel facilitate these expeditions.

Activities here will see the ultimate in development, change and incentive programs. Teams could operate in a remote, wilderness environment as self supporting for sustenance over an extended period of time, completing a real, worthwhile and demanding challenge.

Operating under such conditions develops intra-team relationships at a level and a rate that is unmatched. Outstanding safety record, facilitating behavioral change, inspiring, engaging, motivating, effective interventions, adrenaline rush, themed activities with refreshing tonics would be our focus.

RRC Customer Service

Organizations and individuals in an effort to deliver excellent service to internal or external customers enroll on to these RRC programs.

We have noted in industry practice, service dimensions translate to varied levels. An understanding of these levels makes it possible to sell goods primarily that do not come back to people who do. At a secondary level of interface, organizations capitalize on
their initial investments of attracting a segment.

RRC recognizes the importance of a service-oriented stance to dissipate a segment for a sizeable share from a market. To effect this, a customer service ideology would need to be accepted internally for an external recognition. Additionally communication would need to be desirably bespoke in this alluring effort.

Outcomes of interactive customer orientation and external recognition, customer relations management, understanding the customer, managing the customer, managing customer dissatisfaction, trends in customer relation's management and creating a service orientation with:

• A strategic perspective
• A people perspective &
• A technology perspective would be our focus.

• Customer Service Excellence
• Customer Relation Management (CRM)
• Customer Care Program
• Best Practices in Customer Service
• Frontline Staff Development
• Managing Customer Service Process
• Managing Customer Satisfaction Level
• Telemarketing and Customer Service
• Effective Communication Skills
• Interpersonal Skills
• Presentation Skills
• Service Recovery Action Plan
• Hospitality Industry Service Programs

RRC Managerial & Leadership Development

RRC noted that managers manage most businesses, while leaders lead distinguished businesses. A manager may be a leader, a manager may not be a leader, but a leader may emerge who is not a manager. Therefore, it is possible for the roles of manager and leader not be connected at all. However, for a business to be distinguished, managers must learn how to become leaders by developing effective leadership skills.

Leaders have followers and therefore our focus would be to impact an understanding of this premise for effective role-playing. Staff tend to follow, not because they have to, rather because they want to. This suggests credibility that essentially results from the leaders personal power. Managing current performance while innovating for the future is a delicate balancing act that is demanding.

Faced with business discontinuities and organizational transformations, executives must make the right decisions at the right levels at the right time. It is the results of these that determine success or failure of an organization.

The element of authority of 'position' such as job title, badge, rank, the authority of 'personality' such as natural qualities and the authority of 'knowledge' such as tolerance and professional results to current day industry practice would be our focus.

• Managerial Development Programs
• Quantum Manager Program
• Engaging And Influencing People
• MBO And Result Oriented Management
• Creative Thinking And Problem Solving
• Effective Decision Making
• Time Management For Managers
• Project Management
• Motivating People And Managing Performance
• Critical Skills For Managers
• Presentation Skills For Managers
• Negotiation And Persuasion Skills
• Behavior Management For Talent Maximization
• Counseling, Mentoring And Coaching Skills
• Strategies For Business Excellence - Brainstorming Workshop
• Situational Leadership Program
• Core Competencies For Business Leaders
• Leading For Peak Performance

RRC Sales, Marketing & Sales Management

Everyone who wants an increased status for the roles of salespeople and who want to improve the interface with these “pivotal” functions, Strategic business unit managers, Product managers, Brand managers, Regional sales managers, Human resource managers and its personnel who are driven by performance measures to increase revenue are particularly the target to benefit from these programs.

Frequent bursts of highly concentrated skills and training are crucial to the attainment of developmental goals and objectives. Sales programs aim to enhance the knowledge and skills level of inexperienced field sales personnel and to enhance reinforcement of knowledge and skill levels of experienced field sales personnel and account managers with a degree of focus on the selling process.

RRC's program strides beyond a myopic approach to enable delegates to have a clear understanding of the Sales Management role and how to become more effective sales managers.

Clarity of responsibilities of a Sales Manager, the development of a successful sales plan, implementation of a successful training plan, skills needed to tackle problems and make decisions, techniques to improve presentation skills, sales planning and targeting, management styles, taking over new sales teams, the psychology of selling, the 80/20 principle, territory business plan etc would be our focus.

• Basic Selling Skills
• Professional Selling
• Sales Mastery Program
• Master's Selling Secrets
• Sales Team-building and Performance Management
• Sales Management Skills
• Sales Motivation
• Sales Coaching
• Sales Mentoring
• Marketing Principles and Tools
• Strategic Branding and Positioning
• Marketing in the 21st Century
• Global Marketing
• E-Commerce
• Introduction to Internet Marketing
• Guerrilla Marketing : The Aggressive Marketer
• Sales and Best Practices
• Network Marketing and Direct Selling